All my clients get access to the Acuity Scheduling App. From here you can manage your packages of sessions and purchase, schedule, reschedule, or cancel them. We will put your sessions on a recurring schedule that we agree on, which can be changed as needed from the app. I get notifications of all these changes, but still communicate them to me via text/in-person.

All clients must schedule an in-person session at minimum 1x per week when purchasing packages. There are, of course, exceptions for vacations, holidays, emergencies, etc., but it is expected that missed sessions generally be rescheduled and made up as best as possible within the same week or month. Clients who cannot reliably maintain a schedule and training frequency will forfeit their saved spots on my calendar and will need to confirm their schedule week by week. I maintain the right to cease training a client if any scheduling issues come up that prevent me from adequately providing my services or present an excessive strain on my ability to maintain a normal work schedule.

Its requested that clients give me a “heads up” whenever they plan on being away for over a week. The rule of thumb is the number of days you’re going away is the number of days heads up I would prefer, so if you’re gone for 2 weeks give me 2 weeks notice. This namely refers to vacations, not emergencies or last-minute work or family responsibilities. This lets me know how many sessions I’ll be doing throughout the month, but also gives us a chance to schedule makeup sessions and make a plan to keep you on track while on vacation.

Cancellations within 24hrs of the scheduled session time will incur a $50 cancellation fee. Same-day (date) cancellations will incur the loss of 1 session from your inventory but not incur the $50 cancellation fee.

Ex: If your scheduled session is Wednesday at 5pm:

a) You can cancel for free until Tuesday at 4:59pm.

b) You incur a $50 fee if you cancel from Tuesday 5:00pm to 11:59pm.

c) You forfeit the session, but do not incur a fee, if you cancel on Wednesday.

In some cases I might allow the session to be rescheduled into later in the week or month. This depends on the circumstances and timing of your cancellation, as well as how it has affected my commute/schedule/etc. That rescheduled session cannot be rescheduled again and will be lost if it is not completed. It also cannot replace another session and must be stacked on top of your normal schedule.

My clients receive my cellphone number so they can reach me quickly if needed. I encourage clients to reach out with fitness, program, or nutrition related questions throughout the day and I 'will respond as soon as I am able. Scheduling, rescheduling, and cancellations can all be communicated via text and I will almost certainly see it quicker. However, it is recommended to also send an email covering cancellations, vacations, rescheduling a few weeks or months out, or anything else you would like to keep a record of.